Privacy Policy

Last Updated: March 18, 2026

Aurajex operates this store and website to provide customers with an excellent shopping experience. The service is powered by Shopify technology. This privacy policy explains how we collect, use, and disclose personal information when you visit, use, or shop through our service, or otherwise contact us.

Personal Information We Collect or Process

We may collect personal information based on your interaction with our service, your location, and applicable law:

• Contact Details: Name, address, billing address, shipping address, phone number, email address
• Financial Information: Credit card, debit card, financial account numbers, payment card information, transaction details, payment methods, payment confirmations
• Account Information: Username, password, security questions, preferences, account settings
• Transaction Information: Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled; transaction history
• Communication with Us: Information provided when contacting customer support or communicating with us
• Device Information: Device, browser, network connection details, IP address, unique identifiers
• Usage Information: Details about how and when you interact with our service

Sources of Personal Information

• You directly: When creating an account, using our service, or contacting us
• Automatic collection: From your device when using our products or visiting our website, through cookies or similar technologies
• Service providers: When we delegate tasks or have them collect information on our behalf
• Partners or other third parties

How We Use Your Personal Information

• Providing and improving our service: Fulfilling contracts, processing payments, completing orders, remembering preferences, sending account notifications, processing transactions, managing accounts, arranging shipping, assisting with returns, enabling reviews, providing personalized shopping experiences and product recommendations
• Marketing and advertising: Sending marketing emails, SMS, or postal messages; displaying online ads based on purchase history and website activity
• Security and fraud prevention: Verifying accounts, providing secure payments, detecting and investigating fraud, protecting public safety, securing our service
• Contacting you: Providing customer support, responding to requests, maintaining business relationships
• Legal reasons: Complying with applicable law, responding to legal processes, investigating violations of our terms or policies

How We Disclose Personal Information

• Service providers: Shopify, vendors, IT management, payment processors, data analytics, customer support, cloud storage, order fulfillment
• Business and marketing partners: For personalized advertising based on your online activity across different merchants and websites
• At your direction: When you request or consent to disclosure
• Affiliates: Other members of our corporate group
• Business transactions: In mergers, bankruptcies, or to comply with legal obligations

Our Relationship with Shopify

Shopify hosts this service and collects personal information about your access and use to provide and improve services. Your information will be transmitted to Shopify and potentially third parties outside your country.

Third-Party Websites and Links

Our service may contain links to third-party websites. We do not guarantee or assume responsibility for their privacy practices or content accuracy.

Children's Data

Our service is not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a child from whom we have collected information, please contact us to request deletion.

Information Security and Retention

No security measure is perfect or impenetrable, and we cannot guarantee complete security. We retain personal information based on whether it's needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

• Access/Right to Know: You may request access to personal information we hold about you
• Deletion Right: You may request deletion of your personal information
• Correction Right: You may request correction of inaccurate personal information
• Data Portability: In certain circumstances, you may obtain a copy of your personal information
• Manage Communication Preferences: You can unsubscribe from promotional emails using the link in messages

International Transfers

We may transfer, store, and process your personal information outside your country using recognized transfer mechanisms such as standard contractual clauses.

Changes to This Privacy Policy

We may update this policy periodically. We will post the revised policy and update the "last updated" date.

Contact Information

Email: info@aurajex.com
Address: 1 Science Museum Road, unit 7, 26F, Concordia Plaza, Tsim Sha Tsui East, Hong Kong